Last Updated: April 27, 2025
Welcome to SakuraSkinEssentials ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website www.sakuraskinessentials.com (the "Site") and your purchases of our cosmetics products. By accessing or using the Site, you agree to these Terms. If you do not agree, please refrain from using the Site.
1. Use of the Site
- Eligibility: You must be at least 18 years old or have parental consent to use the Site. By using the Site, you confirm you meet these requirements.
- Account Security: If you create an account, you are responsible for safeguarding your credentials and all activities under your account.
- Prohibited Actions: You agree not to:
- Use the Site for illegal purposes or in violation of these Terms.
- Interfere with the Site’s security or functionality.
- Provide false information or impersonate others.
- Reproduce or distribute Site content without our permission.
2. Product Purchases
- Availability: Products are subject to availability. We may limit quantities or discontinue items without notice.
- Pricing: Prices are in USD, excluding taxes and shipping unless stated. Prices may change, but this will not affect confirmed orders.
- Payment: You must provide accurate payment information. We accept credit cards, PayPal, processed securely via third-party providers.
- Order Confirmation: Orders are confirmed upon receipt of a confirmation email. We may cancel orders for reasons such as fraud or pricing errors.
3. Shipping and Delivery
- Worldwide Shipping: We ship worldwide. Shipping costs and estimated delivery times are provided at checkout.
- Delivery Timeframe: Orders are typically delivered within 5-8 business days from the date of shipment. Delays due to customs, weather, or other external factors are beyond our control.
- Risk of Loss: Risk of loss transfers to you upon delivery to the carrier. Contact us within 7 days if products are damaged or lost during shipping.
4. Returns and Refunds
- Return Policy: Unused, unopened products may be returned within 30 days of delivery, per our Return Policy. Certain items (e.g., personalized products) are non-returnable.
- Refunds: Refunds are issued to the original payment method within 5-10 business days after we receive the return. Shipping costs are non-refundable unless we made an error.
- Allergies: Check ingredient lists before use, as products may cause reactions. We are not liable for adverse effects.
5. Intellectual Property
- All Site content, including images, logos, and descriptions, is our property or licensed to us and protected by copyright and trademark laws.
- You may not use or reproduce our content without written consent.
6. User-Generated Content
- Reviews: By posting reviews or feedback, you grant us a worldwide, royalty-free license to use and display this content for marketing or operational purposes.
- Standards: Content must not be defamatory, obscene, or infringe on others’ rights. We may remove or edit content at our discretion.
7. Disclaimers and Limitation of Liability
- As-Is: The Site and products are provided "as is" without warranties, express or implied, including merchantability or fitness for a particular purpose.
- Liability Cap: To the extent permitted by law, we are not liable for indirect or consequential damages. Our liability is limited to the amount you paid for the product or service.
- Product Use: You are responsible for following product instructions and testing for sensitivities.
8. Indemnification
You agree to indemnify us against claims or losses arising from your breach of these Terms or misuse of the Site or products.
9. Governing Law and Disputes
- Governing Law: These Terms are governed by the laws of European Union.
- Arbitration: Disputes will be resolved through binding arbitration in Latvia, European Union Arbitration Association’s rules. Class actions are waived.
10. Changes to Terms
We may update these Terms by posting revisions on the Site. Changes are effective immediately, and continued use constitutes acceptance.
11. Termination
We may suspend or terminate your access to the Site for violating these Terms. Your right to use the Site ends upon termination.
12. Contact Us
For questions or support, reach us at:
- Email: support@sakuraskinessentials.com
- Phone: +37120402144
- Address: Atmodas bulv. 3414, Latvija, Liepaja